Management issues in data warehousing: insights from the Housing and Development Board

Data warehousing has emerged as one of the most powerful tools in delivering information to users. In this paper, we Ž . examine data warehousing at the Housing and Development Board HDB , which is responsible for providing affordable, high-quality public housing to Singapore citizens. The HDB embarked on building a data warehouse because access to the diverse and large amount of data in its operational systems, was becoming increasingly cumbersome and time consuming. By building a data warehouse, the HDB aims to facilitate users’ access to corporate information for planning and decision making. The experiences and lessons learned from building a data warehouse at HDB are discussed. q 2000 Elsevier Science B.V. All rights reserved.